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Our return policy offers a 30-day exchange and return period, along with 1-year support for this product. If you have any questions, feel free to reach out to our DuckSky support team.
When it comes to cat litter, we recommend using granular clumping litter rather than strips. This is because the litter box filters out clumping litter and retains it, while strips or clumps may not pass through the filter properly.
If you notice a mess inside the litter box after spinning, it could be due to the type of litter used. Some cat litters are slow to clump, which can cause a mess if the litter box starts to spin. To prevent this, we suggest setting the cleanup time to 5-15 minutes after the cat uses the box, which can be adjusted through the mobile app.
The self-cleaning litter box may start spinning on its own and continue to do so if it is not placed on a hard, flat surface. Avoid placing a blanket underneath, as this can cause the litter box to rotate abnormally. Additionally, when the device is powered on initially, it undergoes a 1 to 3-minute self-test, which may result in the spinning motion.
The new self-cleaning litter box from DuckSky combines a litter box and fecal bin in one, with an all-in-one waste disposal system that replaces the traditional drawer method. This solution ensures your cat won't get trapped in the litter box.
The litter box offers a spacious 65L toilet space and a 9L fecal collection space, yet it only takes up 4.4 cubic inches. This makes it suitable for cats weighing between 3 and 18 lbs. The generous fecal collection space can support a 12 lb cat for up to two weeks, allowing you to travel without worry.
The bottom of the DuckSky self-cleaning litter box is equipped with various sensors, including infrared, weight, and smart detectors. These sensors record your cat's frequency of toilet visits, time, and weight changes, and feed the data back to your app.
The litter box offers manual control options, including Auto Clean, Timer Clean, and Manual Clean. The app control also provides a range of additional features, but please note that the app is only compatible with 2.4GHz Wi-Fi.
To keep the indoor air fresh, the fecal collection box is a separate module to isolate odors. Additionally, the device uses negative ion technology to eliminate odors.
The DuckSky self-cleaning litter box comes with a 3-month after-sales service. If you encounter any issues, don't hesitate to contact the support team.
product information:
Attribute | Value | ||||
---|---|---|---|---|---|
item_weight | 21 Pounds | ||||
manufacturer | DuckSky | ||||
customer_reviews |
| ||||
date_first_available | August 26, 2023 | ||||
item_package_dimensions_l_x_w_x_h | 23 x 21 x 20.5 inches | ||||
item_dimensions_lx_wx_h | 17 x 17 x 17 inches | ||||
brand_name | DuckSky | ||||
target_audience_keyword | house-cats | ||||
color | White | ||||
size | X-Large | ||||
material | Advanced plastics | ||||
age_range_description | All Life Stages | ||||
number_of_items | 1 | ||||
style | Smartness | ||||
specific_uses_for_product | Self Cleaning Cat Litter Box | ||||
product_dimensions | 17 x 17 x 17 inches; 21 Pounds | ||||
best_sellers_rank | #10,959 in Pet Supplies (See Top 100 in Pet Supplies) #26 in Self-Cleaning Cat Litter Boxes |
We accept order cancellation before Within 24 hours the product is shipped. If the order is cancelled you will get a full refund.
If for any reason you are not satisfied with the purchased item,You have 30 days after delivery of your order to return an item.
After 30 days of delivery of your order, we will no longer accept returns.
To request a return,please email us at:custom@78ebb2ec-0bd2-4097-9bce-e408134fa46b ,We will respond within 24 hours after
the consumer sends the email (except weekends).
If it is a quality issue, please
provide an order number and attach clear photos of the items that represent the
issue.
After we receive the returned order, our Quality Assurance department will
inspect and verify the condition of the item.Upon acceptance of your return, a refund
will be issued to the original form of payment within 1-3 business days.
Items returned without authorization will not be accepted.
The time frame for return
must not exceed 30 days from when the original order was received.
Any promotional
gifts must also be returned with your returned item.
All items must be returned in
their original condition, without scratches or signs of wear, and must not be resized or
altered in any way.
Your return needs to be sent within the given time frame(3-12
working days)
Please make sure you provide us the tracking# and receipt after you
return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, we will credit the credit limit to your credit card or original payment method within 5 business days (bank processing time frame).
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